www.knittingzone.com DOWNLOAD FAQ

Product Download FAQ

The most common download problems:

File is corrupted...
The pattern file is fine...

The problem is likely to be your firewall or security software. Delete the corrupted file and try again with your FIREWALL SOFTWARE OFF (temporarily disabled). Don't forget to enable your firewall software when you are done. Many firewall programs include a feature just for this purpose.
What browser are you using? If it happens to be Firefox or another 'designer' browser try using Netscape or Internet Explorer.

Did you change the name of the download file? If so, delete the corrupted file and download again without changing the file name. Change the file name AFTER it is safely on your hard drive.
You didn't RIGHT click on the download link and select 'Save target as' from the flyout menu.
You clicked OPEN and not SAVE. This is likely to trigger a response from your firewall software. Be sure to save the file to your pc first then open it.
Conversely, if RIGHT clicking does not work on your computer try LEFT CLICKING and opening the file before you save.
Some versions of Firefox, AOL, MSN, etc have firewalls built in to the browsers. Try downloading from a different browser.
Some newer Internet Explorer versions automatically blocks downloads. You can 'authorize' your browser to download the pattern by clicking the IE pop up window that appears at the top of your browser window and selecting ok to download.
You don't have Adobe Acrobat Reader version 5 or better. Adobe Acrobat Reader is a free downloadable program from www.adobe.com

If you were unsuccessful downloading your patterns and need more attempts please email us. Be sure to include Your Name, Your order number and the pattern name/number in your email request. If you would prefer we email the pattern to you, please tell us this when when you contact us.

Other questions

OK, I paid for the download...where is it?

Help! I received a file not found error.

I used up all my downloads before I successfully saved it to my PC? Help!

Help! I can't find the patterns on my PC!

Help! I successfully downloaded my pattern, now it won't run.

My hard drive crashed, will you send me the patterns again?

OK, I paid for the download...where is it?

There is a download link at the bottom of your completed order form. If you have closed that screen you can download patterns or software from your account:

1. Go to www.knittingzone.com/catalog

2. Click on My Account (My Account is on the right side of any window)

3. Enter your account email address and password. If you have forgotten your password, click the link directly below the password field and your password will be emailed to you.

4. Once inside your account, just under MY ACCOUNT INFORMATION is a section called Overview. Click on the order which includes the pattern or software download.

5. Now, at the bottom of this screen you will see the names of the downloaded items you've ordered. Click click to download each pattern.

Important!

Be sure to select the SAVE not OPEN! Many PC's have security on them and can block the opening of files on the internet

BE SURE to make a note of where you stored the patterns on your PC!

Help! I received a file not found error.

The file not found error is usually caused by a conflict between Internet Explorer, Adobe Acrobat and/or Windows XP Service Pack 2. If you receive this error, click your back button and return to the download screen. Now RIGHT click and select 'Save Target As' from the flyout menu. and save the file to your pc. Be sure to make note of where you are saving the file. You'll now be able to open the file from your pc using Adobe Acrobat 5.0 or better.

If you can't get back to your completed order screen, click My Account (on the bar at the top of the screen). Now click the order you placed which includes the download. You'll find the download link at the bottom of the window.

I used up all my downloads before I successfully saved it to my PC? Help!

Please send us an email, we'll be happy to assist you.

Include in your email:

Your Full Name
Your order number
The patterns you are unable to download

We'll get back with you as soon as possible...

Help! I can't find the patterns on my PC!

You'll need to search your PC to find where you stored your patterns. From your windows Start bar select:

Start

For Files or Folders

If you know the name of the file, type it into the window. If not, select *.pdf This may take some time so its good to make a note of where you stored your files at the time you download them.

You may find it helpful to create a folder just for downloaded items and always store your patterns there.

Help! I successfully downloaded my pattern, now it won't run.

You need Adobe Acrobat Reader version 5 or better to open our patterns. Adobe Acrobat Reader is a free download from www.adobe.com

My hard drive crashed, will you send me the patterns again?

Our agreement with the designers permits us to offer you these patterns for a designated period of time. After the designated period of time expires we cannot provide you with additional copies of a pattern for free.

Please care for your downloaded patterns just like you care for your paper patterns: store them in a safe place.

We encourage you to make a backup of your patterns. If your pc crashes and you lose your pattern library we can only replace patterns that are still within designated download period.

Still need help? Contact Us