The Knitting Zone

Ordering | Shipping | Returns

 

Ordering:

Thank you for your interest in our products!

We accept payment securely via VISA, MasterCard, personal checks, money orders and PayPal. If you are uncomfortable ordering on the internet, please feel free to phone in your order toll free (866) YOU-KNIT (866 968-5648). Please use (256) 882-2300 for your questions. If we are away from the office, please leave a message and we will promptly return your call. If you choose to order by PayPal, you will be taken to PayPal's secure website to finish the processing of your order. If you choose to pay via e-check, your items will not be shipped until your e-check clears. All other orders usually ship the same or the next business day.

If you any questions please . Your email questions often receive a more prompt response.

Discounts:

We occasionally offer discounts coupons for groups. Be sure to enter your discount code in the Gift Voucher/Discount Coupon field of your order. If you forget to enter your code contact us and we'll enter the discount in your account for use on your next order. I'm sorry we are no longer able to issue refunds for omitted discount codes. We are trying to hold down costs (so we don't have to pass those costs on to you!).

We will promptly issue refunds for any out of stock items, cancelled items or errors on our part.

Shipping:

We offer free shipping on most orders in which the merchandise totals $50 or more after any discounts and before shipping and taxes if applicable. Items in our store (such as sale or special items) which do not display the free shipping graphic are not eligible for free shipping and you will be charged shipping on these items based on their weight. If the total of your items eligible for free shipping equals $50 or more you will only be charged shipping based on the weight of your non-eligible items.

Barring unforseen circumstances, orders are shipped by the second business day. Should any problems arise, we will promptly contact you. (Please be sure to provide us with accurate contact information we will never share or sell your information to anyone, ever.)

We have no control over the postal system and therefore are not responsible for items lost in the mail. If you do not wish to assume this risk yourself, please request insurance on your item. Buyer is responsible for insurance costs.

International Customer Notes:

We ship world-wide. Our shopping cart will provide you with the available shipping options and cost at checkout.

We offer a shipping discount for our International customers. This discount is equal to the cost of shipping the same items within the US. Due to the high cost of processing International credit card payments effective 6/1/06 International shipping discounts will not be refunded to your credit card or PayPal account. Instead your shipping discount will be credited to your KnittingZone account in the form of a gift voucher which can be used toward future orders.

If you wish delivery confirmation or insurance on your package be sure to request it in the comments section of your order. These services are not provided unless requested. Buyer agrees to be responsible for any applicable fees associated with this request.

Some countries impose an import duty on packages. If this is a concern for you please contact your custom's office for further information.

International customers are eligible for our KnittingZone Award Program. To see details, please click here.

 

Returns

We want to accommodate you in any way we can! If you receive an item that is unsatisfactory, please contact us. We will do whatever we can to 'make it right' for you.

Yarns may be returned for store credit within 30 days of purchase if returned in the same condition as sent. We will not refund yarns that have been unwound, knit, returned after 30 days or that is unsalable to others. Sale and discounted yarns are not returnable.

Items other than yarn, including software may not be returned. Should an item be defective, prior to returning the item. Items returned without authorization will not be refunded.

On occasion we make mistakes and ship the wrong item. If the mistake is ours please accept our apology and contact us prior to shipping for return instructions. Be sure to safeguard your return; we will not accept damaged items for refund or exchange.